🚚 Domestic US Shipping

100% US Domestic Inventory: All orders are packed and dispatched directly from our dedicated fulfillment warehouse in New Castle, Delaware via USPS / UPS tracking.

🔄 30-Day Hassle-Free Returns & Fit Guarantee

Your protection and comfort are our top priority. If you are not satisfied with your purchase, you have 30 days from delivery to request a full refund on unused items or a free replacement under our 30-Day Perfect Fit Guarantee.

✅ Standard Return Eligibility (Full Refund)

• Items must be unboiled, unformed, and unused in original retail packaging for a full refund to your original payment method.
• Return requests must be initiated within 30 calendar days of confirmed delivery.
• Restocking Fee: $0.00 (We never charge restocking fees).

❌ Hygiene & Safety Policy (+ 30-Day Perfect Fit Exception)

• Due to strict oral hygiene and health safety regulations, mouthguards that have been boiled, molded, placed in the mouth, or used cannot be physically mailed back into warehouse inventory.
• 🛡️ 30-Day Perfect Fit Guarantee Exception: If you boil and mold your Jawgator mouthguard and cannot achieve a comfortable, locked-in fit after 3 remold attempts, you do not need to mail the used guard back—simply email a photo within 30 days of delivery to support@jawgator.store and we will dispatch a brand-new replacement guard 100% free of charge!
• Returns initiated past 30 days of confirmed delivery cannot be accepted.

📋 How to Initiate a Return or Fit Replacement

1. Email our support desk at support@jawgator.store with your Order Number and reason for return or replacement.
2. Our team will verify your order within 12 business hours and issue your Return Authorization (RMA) or immediate replacement confirmation.
3. For unopened returns, securely pack the unboiled item and mail it to our verified US fulfillment warehouse:

❓ Shipping & Policy FAQs