Refund policy

πŸ›‘οΈ 100% Athlete Protection Guarantee

Return & Refund Policy

We build armor you can trust. If your gear doesn’t fit or perform to your standard, we make returns straightforward, honest, and hassle-free.

πŸ—“οΈ 30-Day Window πŸ’΅ $0.00 Restocking Fees 🎯 Perfect Fit Guarantee πŸ“¦ Delaware Returns Hub
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Our 30-Day Perfect Fit Guarantee

Molding a mouthguard is serious business. If you followed our 60-second boil-and-bite protocol and didn't achieve a locked-in, comfortable suction fit, don't sweat it. Reach out to our team at support@jawgator.store. We'll coach you through an adjustment or send a free replacement guard under our guarantee.

βœ… Eligible for Standard Return

  • Returned within 30 calendar days of delivery.
  • Item is unboiled, unformed, and unused.
  • Original retail packaging and included case/tether intact.
  • Valid Order Number or confirmation email provided.
  • Restocking Fee: $0.00 (Zero fee).

❌ Non-Returnable (Hygiene Standard)

  • Mouthguards that have been boiled, molded, or placed in mouth (due to strict oral hygiene regulations).
  • Gear returned without original packaging or tags.
  • Return requests initiated after 30 days of delivery.
  • (Note: If fit is the issue, see our Fit Guarantee above!)

πŸ“‹ How To Initiate A Return (3 Simple Steps)

Step 01

Email Support

Send your Order # and reason for return to support@jawgator.store. We respond in under 12 hours.

Step 02

Ship Item

Pack the unboiled item securely and mail it via USPS/UPS to our Delaware warehouse address below.

Step 03

Fast Refund

Once inspected at our facility, your full refund is credited back to your original payment method in 3–5 business days.

πŸ’° Return Fees & Postage Breakdown

Restocking Fees: $0.00 (We NEVER charge restocking fees)
Defective / Damaged / Error: Jawgator covers 100% of return shipping postage via prepaid label, or sends an immediate free replacement.
Customer Remorse / Preference: Customer is responsible for standard return shipping postage back to our warehouse.
πŸ“ Official Returns & Logistics Hub

Jawgator Returns Department

Deliverdelight LLC
104 Quigley Blvd
New Castle, DE 19720
United States

Return Method: Direct by Mail (USPS/UPS)

Questions About A Return Or Exchange?

πŸ“§ support@jawgator.store Β |Β  πŸ“ž +1 (904) 561-0523 (Mon – Fri, 9:00 AM – 5:00 PM EST)

Jawgator is owned and operated by Deliverdelight LLC.
Corporate Office: 7901 4th St N, Ste 36511, St. Petersburg, FL 33702, United States